1. Return Request Window

For an eligible change-of-mind return, contact service@kyrmendal.com within 30 calendar days after delivery, including weekends and public holidays. Please provide your order number, return reason, and photographs where relevant.

Our team normally reviews complete return requests within 1–3 business days. Do not send an item back without return authorization; the return address may be different from our registered company address.

2. Eligible and Non-Returnable Items

• For standard change-of-mind returns, items should be unused, clean, and in original condition, with original packaging and included accessories where reasonably available.
• Cushion covers or inserts showing stains, odors, washing, use, modifications, pet damage, or other avoidable damage may not qualify for voluntary return.
• Custom-made, personalized, or clearly identified final-sale items may be excluded from voluntary returns when disclosed before purchase, except where consumer law provides otherwise.
• Any statutory remedies for defective or misdescribed products remain available regardless of voluntary return eligibility.

3. Damaged, Defective, Incorrect or Missing Items

Contact us promptly with photographs of the product, shipping label, and packaging. Where our error or a verified defect is responsible, we will provide an appropriate remedy, such as replacement, missing component, refund, or another legally required solution. We will cover necessary and reasonable return shipping for confirmed seller-responsibility cases, or arrange an alternative solution.

4. Return Shipping Costs

For a change-of-mind purchase or an order placed by mistake, customers are generally responsible for return shipping unless we agree otherwise or applicable law requires otherwise. Initial shipping fees generally are not refundable on voluntary returns unless required by law. We recommend trackable shipping. Confirm the designated return address before paying for a return shipment.

5. Inspection and Merchant Refund Processing

Once an authorized return arrives, we normally inspect it within 2–5 business days. We will inform you of the approval decision and, if denied, the applicable reason. For approved returns, we normally initiate the refund to the original payment method within 1–3 business days after approval.

Bank posting time: After we initiate a refund, banks or payment providers usually require an additional 5–10 business days to make the funds visible. This period is separate from our merchant processing period and varies by provider.

In this policy, business days mean Monday to Friday, excluding public holidays. Additional verification may cause delays, and we will communicate material changes when practicable.

6. Exchanges and Cancellations

Please contact us first about an exchange or order cancellation. Exchanges depend on inventory and product eligibility; cancellation cannot be guaranteed once an order has shipped. Nothing in this policy limits mandatory consumer rights.