1. Processing Time

After payment confirmation, we normally process and prepare orders within 1–3 business days. Business days are Monday through Friday, excluding weekends and public holidays. Orders submitted during holidays or weekends usually begin processing on the next business day.

High order volumes, stock issues, address verification, or exceptional circumstances may extend this period. We will make reasonable efforts to notify you of material delays.

2. Shipping Destinations and Rates

Available destinations, carriers, and applicable delivery charges are shown at checkout when supported. If an address cannot be served, delivery may be unavailable or we may contact you to discuss next steps.

3. Estimated Transit and Total Delivery Time

After dispatch, standard delivery is normally estimated at 7–15 business days, depending on the shipping destination and carrier. Including ordinary order processing, the total estimated delivery time is approximately 8–18 business days after payment confirmation.

These are estimates, not guaranteed arrival dates. Customs reviews, severe weather, peak shopping periods, carrier disruptions, and remote locations may cause delays.

4. Tracking and Delivery Problems

When tracking is available, we will send tracking information after dispatch. Tracking events may take time to appear. Please enter an accurate recipient name, address, and email at checkout.

If a parcel is delayed, marked delivered but not received, or arrives damaged, contact service@kyrmendal.com with your order number for assistance.

5. Customs, Duties and Taxes

International shipments may incur duties, customs processing fees, or local taxes. Any charges collected by our store appear at checkout; separately imposed charges may be payable by the recipient unless stated otherwise or prohibited by law.

6. Incorrect Addresses or Lost Parcels

Report address errors as quickly as possible; changes may not be possible after dispatch. We will review credible claims of lost shipments and determine the appropriate remedy under applicable law and carrier procedures. See our Return & Refund Policy for issues with delivered items.